Please read these terms carefully, and print and keep a copy of them for your reference.
The Not For Pussys site is owned and operated by Not For Pussys
If you need to contact us please use the contact us link
Not For Pussys are VAT registered our number is 106679108
Not For Pussys is completely dedicated to your total satisfaction. All of our terms and conditions have been put in place to protect the interests of our customers and to provide the best possible service to you all. Outlined below are all of our terms and conditions. If you want to buy from this site or use our web site you can only do so on these terms and conditions, and by using this web site you are agreeing to be bound by them. Although they are written in small print, they are designed to be fair to both parties.
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
If you have any suggestions or comments please e-mail us at the contact us link
We reserve the right to modify these terms and conditions at any time and in any way. These terms and conditions are subject to English Law and the exclusive jurisdiction of the Courts of England and Wales. No contract will subsist between you and Not For Pussys for the sale by it to you of any product unless and until Not For Pussys accepts your order by e-mail confirming that it has dispatched your product.
Images are for illustration purposes only, product may vary.
We guarantee your satisfaction. This does not affect your statutory rights as a consumer. Complaints will always be dealt with and acknowledged within 3 working days. All complaints are handled fairly, confidentially and effectively within 30 days. Any complaints can be submitted using one of the following methods:
Not For Pussys
120 Bold Street
Manchester, M15 5QH
Should you have any comments or complaints please do not hesitate to contact me direct by writing to me at the address above and I will respond to all correspondence within 3 working days.
You must be 18 years or older and have a valid credit/debit card, with full authority to use it, to submit an order through this Site. You agree not to use this Site or any content contained in it for any illegal or inappropriate activities.
Not Por Pussys has taken every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.
However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this web site All prices are displayed inclusive of VAT. To the extent permitted by applicable law, Not For Pussys disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site
Not For Pussys shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site In the event a product being listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Our filters are to only be used as a guide, please take care to check your order before confirming payment. If an item appears within the incorrect filter please contact us and we shall amend the product.
Links to other website's
We have placed links on this website to other website's we think you may want to visit. We do not vet these website's and do not have any control over their contents. Not For Pussys cannot accept any liability in respect of the use of these website's.
Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence ofNot For Pussys or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
How To Order
Ordering withNot For Pussys is simple and you can shop in complete confidence using our secure payment provider Sagepay . We accept Visa, Mastercard, Maestro, Solo and Delta cards. Please be assured that no credit card details are kept in your “My Account” area and this facility is purely to enhance your experience on the Not For Pussys website.
Choosing the items you need
Once you have found the product you need you can click on the "MORE INFO" button, the product image or the name of the product and this will give you all the information you need such as the size or weight of a product helping you choose the perfect product for you and your pet.
Add to Basket
Once you have chosen your product you need to add it to your shopping basket. You can do this by simply clicking on the ADD TO BASKET button.
You can choose more products by clicking on the CONTINUE SHOPPING BUTTON on the basket page.
You will always be able to see your updated basket and the total amount including delivery charges to England, Wales and Parts of Scotland..
Once you have finished shopping just click on the BASKET button situated at the top right hand side of every page and this will take you back to the basket page where you will be able to review the items you have selected. If you have a voucher code please enter this in the box under the list of products you have selected and click UPDATE. You can always remove a product from your basket by clicking on REMOVE or increase/decrease the quantity of each item by clicking on the + or - button next to the quantity box, or type the number you require and select the update basket button.
Why can't I add an item to my basket?
If the item is not in stock it will show due in 3-6 days, you can click on this button and request an email and we will let you know when it is back in stock.
Once you are happy with the items you have selected, click on the "CONTINUE TO CHECKOUT". You will be requested to login to your account or to create an account prior to completing your purchase. This will then take you to our checkout page which will allow you to enter your billing, delivery address and payment details.
Once all the required fields are completed you can click on the continue button which will take you to your summary page where a confirmation of your order and order details will be shown. Please take a moment to check your order before making your payment. once you are satisfied with your order you may click on the continue shopping button and provide us with your preferred payment method and make payment using our secure payment provider Sage Pay.
Finally you will be provided with a receipt of your order which you should print and retain for your records. An email will also be sent to you confirming your order details.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We regret that we cannot accept cancellations of contracts for the purchase of engraved ID Tags, damaged products unless delivered damaged, part used food items, or other perishable goods, veterinary medicines unless they arrive damaged, faulty or not the item ordered.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
What happens if something is missing from my order?
From time to time items may have been excluded from your delivery as we have either had to follow the item on at a later date or refund you for the value of the item due to a stock problem. We will contact you prior to shipping your order if this is the case. The customer must notify us of any missing items within 7 days of receiving the order for any action to be taken.
What happens if I receive Damaged Goods or an Incorrect Item?
If any item(s) of your order are damaged or not the item ordered, customers are to inform Not For Pussys within 24hrs and the packaging must be retained until further notice. If a customer accepts a damaged parcel knowingly the damage must be specified on the courier driver's signature terminal. Please use our form to contact us should you have a problem with your order.
Before we can replace or refund an item we will ask for the item to be returned back to us by the cheapest means possible. We may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier, the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge.
You will not be responsible for the cost of the return of the item or the cost of replacing the goods. However we will be unable to accept the return of any items not damaged or incorrect within the same package. Should you wish to return these back to us you must arrange for them to be returned as per our terms and conditions below.
What happens if my product develops a fault?
Should you believe that your product has developed a fault we have the following terms in place to keep our process easy to follow. We will be unable to repair/replace/refund any product until we have had the opportunity to inspect them to firstly validate the fault exists and then decide on the best course of action;
I have had the product for less than 7 days?
Should your item develop an inherent fault within 7 days then please in the first instance refer to the manufacturer's warranty where applicable, or you may wish to contact our customer service team and we will arrange for a repair or replacement to be carried out at no cost to you. You will only be entitled to a full refund if you return the product within 7 days from the date your goods were delivered.
Before we can replace, repair or refund an item we will ask for the item to be returned back to us by the cheapest means possible. We may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier, the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge.
You will not be responsible for the cost of the return of the item or the cost of replacing the goods. However we will be unable to accept the return of any items not faulty within the same package. Should you wish to return these back to us you must arrange for them to be returned as per our terms and conditions above.
I have had the product for more than 7 days?
If you have had the product for more than 7 days you will be liable for the cost of returning the product back for inspection. Should the item be shown to not have any fault we will charge our costs for the postage and packing of your goods back to you. Should your item develop an inherent fault after 6 months and it does not come with a manufacturer warranty then it is for you the consumer to prove that the fault exhibited itself within the first 6 months.
We cannot provide redress where the goods have been accidentally damaged, misused or where you have tried your own repair. For details of any guarantee that may be provided by the manufacturer in addition to your statutory legal rights please contact our customer service team. Please use our to contact us.
Some products come with a one or two year guarantee whilst others have no free guarantee other than those which you are legally entitled to under the sale of goods act. Goods cannot always be expected to work fault free. They can break down through normal use. Consumers cannot, therefore, expect to hold us responsible for fair wear and tear. There needs to be a fault that was present on the day of sale even though it only became apparent later on.
You will be responsible for the cost of returning the item however we will send the replacement or repaired or replacement item back to you free of charge
On rare occasions where a replacement or repair may not be in your best interests we may agree to offering you an alternative product of equal value or a credit voucher for the value of the goods, at the discretion of the management.
If your item is not in stock*, we will back order it for you. You will always be contacted with the option to cancel your order immediately and receive a full refund if you would rather not wait for the order to be fulfilled within 30 days.
* Certain products with options on colour may from time to time be substituted for an alternative option without any prior notice. We will always do our best to supply your choice of colour but we must stress that this is only optional and can in no way be guaranteed.
Controllers of personal information
Any personal information provided or to be gathered by Not For Pussys with any questions.
Information is collected lawfully through our catalogue ordering procedure and is in accordance with the Data Protection Act 1998.
What information do we collect? How do we use it?
When you order, we need to know your name, E-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order.
We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
When you enter a contest or other promotional feature, we may ask for your name, address and E-mail address so we can administer the contest and notify winners.
We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site,
Not For Pussys does not disclose buyer's information to third parties under any circumstances.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We only hold records for as long as it is needed for the purpose it was collected. You can request us to disclose all details held about you at any time, and for us to delete these records.
How does Not For Pussys protect customer information?
When you place orders, we offer the use of our secure servers. The secure server software (SSL) encrypts all information you input before it is sent to us. The pages were you enter your credit/debit card details are provided by a third party bank called Sagepay who also use (SSL).
Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Will Not For Pussys disclose the information it collects to outside parties?
Not For Pussys does not disclose buyer's information to third parties under any circumstances.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Pet Supermarket® possible and to enhance your overall shopping experience. We do not sell trade or rent your personal information to others.
Payment & VAT
Shop in confidence at Not For Pussys using our secure server, verified by Sagepay, and test daily by WebSafe to ensure it is hacker free. Once you've decided what you want to buy, you can pay through the secure Sage pay payment server who accept all major credit and debit cards including Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, Maestro and Solo cards online.
VAT stands for value-added tax, which is charged on most goods and services within the European Union. Some of our products may include VAT in the displayed price. Should you require a VAT invoice for your order please contact us.